Troubleshooting
1005
Other Issues
How do I find the basic information of the IP phone?
Tap Menu->Status when the IP phone is idle to check the basic information (e.g., IP address,
MAC address and firmware version).
What is the difference among user name, register name and display
name?
Both user name and register name are defined by the server. User name identifies the account,
while register name matched with a password is for authentication purposes. Display name is
the caller ID that will be displayed on the callee’s phone LCD screen. Server configurations may
override the local ones.
What do “on code” and “off code” mean?
They are codes that the IP phone sends to the server when a certain action takes place. On
code is used to activate a feature on the server side, while off code is used to deactivate a
feature on the server side.
For example, if you set the Always Forward on code to be *78 (may vary on different servers),
and the target number to be 201. When you enable Always Forward on the IP phone, the IP
phone sends *78201 to the server, and then the server will enable Always Forward feature on
the server side, hence being able to get the right status of the extension.
For anonymous call/anonymous call rejection feature, the phone will send either the on code or
off code to the server according to the value of Send Anonymous Code/Send Rejection Code.
For more information, refer to Anonymous Call on page 400 and Anonymous Call Rejection on
page 405.
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