Zebra TC56 Integrator Guide

Maintenance and Troubleshooting 7 - 11
5-Slot Ethernet Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
Table 7-5 Troubleshooting the 5-Slot Ethernet Cradle
Problem Cause Solution
During communication, no
data transmits, or
transmitted data was
incomplete.
TC56 removed from
cradle during
communications.
Replace TC56 in cradle and retransmit.
Incorrect cable
configuration.
Ensure that the correct cable configuration.
TC56 has no active
connection.
An icon is visible in the status bar if a connection is
currently active.
Battery is not charging. TC56 removed from the
cradle too soon.
Replace the TC56 in the cradle. The battery fully
charges in approximately six hours.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
TC56 is not inserted
correctly in the cradle.
Remove the TC56 and reinsert it correctly. Verify
charging is active. Touch > > About phone
> Status to view battery status.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient
temperature is between -10 °C (+14 °F) and +60 °C
(+140 °F).
Table 7-6 Troubleshooting the 4-Slot Battery Charger
Problem Cause Solution
Spare Battery Charging
LED does not light when
spare battery is inserted.
Spare battery is not
correctly seated.
Remove and re-insert the spare battery into the
charging slot, ensuring it is correctly seated.

Zebra TC56 Specifications

General

Display diagonal	5 \
Touch technology	Dual-touch
Touchscreen type	Capacitive
Display resolution	1280 x 720 pixels
Flash memory	0.016 GB
Internal memory	0.002 GB
Internal memory type	RAM
Compatible memory cards	MicroSD (TransFlash), MicroSDHC
Maximum memory card size	128 GB
Processor family	Qualcomm
Processor frequency	1.8 GHz
Operating system version	6.0
Operating system installed	Android
RFID reader	-
Certification	WFA (802.11n, 802.11ac, WMM-AC, Voice Enterprise, WMM-PS), Miracast WFA (Mobile AP / Personal Hotspot)
Product color	Black, Silver
Linear (1D) barcodes supported	Code 39
International Protection (IP) code	IP67
Battery capacity	4300 mAh
Data network	CDMA, EDGE, GPRS, GSM, HSPA, HSPA+, LTE, UMTS
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.1
GSM bands supported	850, 900, 1800, 1900 MHz
Security algorithms	AES, EAP-TTLS, FIPS 140-2, LEAP, MSCHAPv2, PEAP, TKIP, WEP, WPA, WPA2, WPA2-Enterprise
WCDMA bands supported	850, 1900 MHz
Second camera	No
Rear camera resolution (numeric)	13 MP
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	-20 - 50 °C
Operating relative humidity (H-H)	5 - 95 %

Weight and Dimensions

Depth	155 mm
Width	75.5 mm
Height	18.6 mm
Weight	249 g