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Atlas x00 Series Access Control Panels Installation Guide
Troubleshooting
1. How do I connect two-way doors?
› Connect “Out” door readers as needed, in pairs with “In” door readers according to the follow-
ing table.
Model “In” Reader Pairs with "Out" Reader
1-door 1 2
2-door
1 3
2 4
4-door
1 5 (RS485 connection)
2 6 (RS485 connection)
3 7 (RS485 connection)
4 8 (RS485 connection)
› Connect door locks and sensors to the port for their “In” door.
› See “Initial Controller Setup” in the “Programming Guide” for conguration instructions and
additional options.
2. What does it mean when I get “Access Denied (Unknown Format)?”
› Your D0 and D1 wiring might be reversed.
› The type of card you swiped might not be recognized. See “Add a User and Test Access” in the
“Programming Guide.”
3. How do I connect a third party reader or a stand-alone reader to an Atlas x00
panel?
› Connect the wiegand output to the WD0 and WD1 of the stand-alone readers on the panel’s
reader port.
Note: The board can only supply 12 V DC, 300mA power so an external power supply may be required.
4. What kind of wire is recommended for the panel?
› 16 or 18 AWG twisted shielded wire is recommended.
5. What is the default IP of the panel?
› 169.254.202.242 - This is a “link local” IP address. See “Initial Controller Setup” in the “Program-
ming Guide” for link local usage.
6. How long is the device under warranty?
› 2 Years from original purchase date, replacement/repair of hardware under ZK standard war-
ranty requires an evaluation of the failed system by a ZK Technical Support specialist, and the
issuance of a Technical Support RMA number.
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