ZOLL AED 3 - Contacting Technical Service; Service and Support Information

ZOLL AED 3 Operator’s Manual 27
Contacting Technical Service
If a ZOLL product requires service, contact the ZOLL Technical Service
Department or the nearest ZOLL sales office or distributor:
Telephone: 1-978-421-9655
Toll free: 1-800-348-9011
Fax: 1-978-421-0010
Email: techsupport@zoll.com
Have the following information available for the Technical Service
representative:
• Serial number
• Description of the problem
If you need to send the ZOLL AED 3 defibrillator to ZOLL Medical
Corporation, obtain a service order request number from the Technical
Service representative.
NOTE Before sending the defibrillator and battery to ZOLL, check with
your local shipping company to see if there are any restrictions
on shipping lithium batteries.
Remove the battery pack from the defibrillator and return the AED and
battery pack in its original container (or equivalent packaging) with the
service order request number on it to the following address:
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attn: Technical Service Department
International Customers
Customers outside of the United States should remove the battery pack
from the AED and return the AED and battery pack in its original
container (or equivalent packaging) to the nearest authorized ZOLL
Medical Corporation Service Center. To locate an authorized service
center, contact the nearest ZOLL sales office or authorized distributor.