NWA50AX/NWA90AX/NWA55AXE Series User’s Guide
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CHAPTER 25
Troubleshooting
25.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
• Power, Hardware Connections, and LED
• Zyxel Device Management, Access, and Login
• Internet Access
• WiFi Network
• Resetting the Zyxel Device
25.2 Power, Hardware Connections, and LED
The Zyxel Device does not turn on. The LED is not on.
1 Make sure you are using the power adapter included with the Zyxel Device or a PoE power injector/
switch.
2 Make sure the power adapter or PoE power injector/switch is connected to the Zyxel Device and
plugged in to an appropriate power source. Make sure the power source is turned on.
3 Disconnect and re-connect the power adapter or PoE power injector/switch.
4 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
5 If none of these steps work, you may have faulty hardware and should contact your Zyxel Device
vendor.
The LED does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Section 3.1 on page 28.
2 Check the hardware connections. See the Quick Start Guide.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
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