Chapter 25 Troubleshooting
NWA50AX/NWA90AX/NWA55AXE Series User’s Guide
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4 Disconnect and re-connect the power adapter or PoE power injector to the Zyxel Device.
5 If the problem continues, contact the vendor.
25.3 Zyxel Device Management, Access, and Login
I forgot the IP address for the Zyxel Device.
1 The default in-band IP address in standalone mode is http://DHCP-assigned IP (when connecting to a
DHCP server) or 192.168.1.2.
2 If you changed the IP address and have forgotten it, you have to reset the Zyxel Device to its factory
defaults. See Section 25.6 on page 215.
3 If your Zyxel Device is a DHCP client, you can find your IP address from the DHCP server. This information
is only available from the DHCP server which allocates IP addresses on your network. Find this
information directly from the DHCP server or contact your system administrator for more information.
4 If the NCC has managed the Zyxel Device, you can also check the NCC's AP > Monitor > Access Point
screen for the Zyxel Device's current LAN IP address.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address (in standalone mode) is 192.168.1.2.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the Zyxel Device.
2 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick Start
Guide and Section 3.1 on page 28.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 Make sure your computer is in the same subnet as the Zyxel Device. (If you know that there are routers
between your computer and the Zyxel Device, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the same
subnet as the Zyxel Device.
5 Reset the Zyxel Device to its factory defaults, and try to access the Zyxel Device with the default IP
address. See Section 25.6 on page 215.
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