ZyXEL Communications WAP6807 - 9.3 Internet Access

Chapter 9 Troubleshooting
WAP6807 User’s Guide
88
• Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
• Reset the device to its factory defaults, and try to access the WAP6807 with the default address.
• If the problem continues, contact the network administrator or vendor.
I can see the Login screen, but I cannot log in to the WAP6807.
• Make sure you have entered the password correctly. The default password is in the device label.
• This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.
• Disconnect and re-connect the WAP6807.
• If the problem continues, you have to reset the device to its factory defaults. See Section 9.4 on page
89.
9.3 Internet Access
I cannot access the Internet.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
• If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client
are the same as the settings in the WAP6807.
• Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact the network administrator or vendor.
I cannot access the Internet anymore. I had access to the Internet (with the WAP6807), but my
Internet connection is not available anymore.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 2.1 on page 17.
• Make sure you’re not blocked from the Internet in the app.
• Reboot the WAP6807.
• If the problem continues, contact the network administrator or vendor.
The Internet connection is slow or intermittent.