Chapter 9 Troubleshooting
WAP6807 User’s Guide
90
• Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the
same wireless standard as the WAP6807.
• Make sure your computer (with a wireless adapter installed) is within the transmission range of the
WAP6807.
• Check that both the WAP6807 and your wireless station are using the same wireless and wireless
security settings.
9.6 MPro Mesh Problems
I cannot trigger MPro Mesh on the WAP6807 successfully.
• You should see Current EasyMesh Role: Controller or Current EasyMesh Role: Agent in the WiFi
Configuration screen after you set up your WAP6807 in a mesh network. If you see Current EasyMesh
Role: Not Configured, it means your WAP6807 failed to join the mesh network.
This might happen if your router does not support Zyxel MPro Mesh. In this case, manually change the
SSID and key of the WAP6807’s wireless network so that they are the same as your router.
9.7 MPro Mesh App Problems
I cannot use the MPro Mesh app to manage my wireless network.
• Make sure you connect your mobile device to the controller (Zyxel MPro Mesh Router in Section 3.6.1
on page 27 and WAP6807-1 in Section 3.6.2 on page 28) in order to manage the wireless network.
• Make sure you use the controller’s SSID and key when logging in with the app.
9.8 Daisy Chain Problems
I cannot add another extender to my daisy chain network.
• Check your device mode. The mode of your WAP6807 will affect how you add another extender to
your network. For more information on modes and how to set your device in AP or Repeater mode,
see Section 1.2 on page 10.
• If you are using the WPS PBC (Push Button Configuration) method, make sure you press the WPS
button in the right way. For more information on adding extenders using WPS button, see Section 2.4.1
on page 20.
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