WX Series User’s Guide
153
C HAPTER 19
Tro uble sho o ting
This chapter offers some suggestions to solve problems you might encounter. The potential problems are
divided into the following categories.
•
Power and Hardware Problems
• Device Access Problems
• Internet Problems
• WiFi Problems
• Resetting the WX Device to Its Factory Defaults
• MPro Mesh App Problems
• Daisy Chain Problems
19.1 Powe r a nd Ha rdwa re Pro b le m s
The WX Device does not turn on. None of the LEDs turn on.
1 Make sure the WX Device is turned on.
2 Make sure you are using the power adapter included with the WX Device.
3 Make sure the power adapter is connected to the WX Device and plugged in to an appropriate power
source. Make sure the power source is turned on.
4 Turn the WX Device off and on.
5 If the problem continues, contact the vendor.
One of the LEDs does not behave as expected.
1 Make sure you understand the normal behavior of the LED. See Table 12 on page 43.
2 Check the hardware connections.
3 Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4 Turn the WX Device off and on.
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