Chapter 19 Troubleshooting
WX Series User’s Guide
154
5 If the problem continues, contact the vendor.
19.2 De vic e Ac c e ss Pro ble m s
I don’t know the IP address of the WX Device.
1 The default LAN IP address is 192.168.1.2.
2 If your router assigns an IP address to the WX Device, you can find your new IP address on the G a te wa y
De ta il screen using the MPro Mesh App (See
Section 4.5.1 on page 63 for more information) or log into
your router’s Web Configurator.
3 If this does not work, you have to reset the device to its factory defaults. See
Section 19.5 on page 156.
I forgot the admin password.
1 See the cover page for the default login names and associated passwords.
2 If those do not work, you have to reset the device to its factory defaults. See
Section 19.5 on page 156.
I cannot access the Web Configurator screen.
1 Make sure you are using the correct IP address.
• The default IP address is
192.168.1.2. See Chapter 3 on page 30 for more details.
• If you changed the IP address (See
Section 8.2 on page 125), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
I don’t
know the IP address of the WX Device.
• Make sure your computer has an IP address in the same subnet as the WX Device. Your computer
should have an IP address from192.168.1.3 to 192.168.1.254. See
Section 19.5 on page 156.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See
Table 12 on
page 43
.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4 If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(Ma inte na nc e > Re m o te Ma na g e m e nt).
5 Reset the device to its factory defaults, and try to access the WX Device with the default IP address. See
Section 19.5 on page 156.
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