User Manual NUVOLAS
April 2023
File: User Manual_NUVOLAS_rev3.docx 46
9 Customer Service
9.1 Warranty Information
A.R.C. Laser GmbH grants you a two-year guarantee. Parts that have a defect will be
replaced free of charge within two years. All add-on and purchased parts are exempt from
this guarantee. Our guarantee extends to the repair or replacement of defective parts.
However, we reserve the right to renew entire assemblies and adapt them to technical
progress.
Repairs by third parties or changes to the device will void the warranty. The use of other
parts that have not been accepted with the device or obtained from other suppliers will
also void the warranty. The attachment of parts or assemblies or other changes to the
device requires the express written confirmation by A.R.C. Laser GmbH.
9.2 Warranty Shipment, Packaging
A warranty claim for defective parts, malfunction or damage to the housing of the device
must be submitted to A.R.C. Laser GmbH within 24 hours. Parts that are returned during
the warranty period (at the express request of A.R.C. Laser GmbH) must be confirmed in
writing by A.R.C. Laser GmbH. Detailed packaging instructions and information on how
to return the device are provided by A.R.C. Laser GmbH. The return must be insured and
paid for by shipper. The insurance and transportation costs are not covered by A.R.C.
Laser GmbH. The choice of the return is made by the A.R.C. Laser GmbH communicated
to the customer. Changes and amendments in the carrier or the shipping method can
lead to delays in transport and processing. All components to be changed under the
warranty claim are manufactured by A.R.C. Laser GmbH renewed free of charge within
the guarantee period. We reserve the right to make changes to the design of the device
- if it appears necessary - to increase the safety or the functionality of the device. The
responsibility for the design as well as for changes in the device lies solely with A.R.C.
Laser GmbH. Changes will be communicated to the customer and accordingly carried out
at A.R.C. Laser GmbH.
9.3 Sales and Service Information
For sales and service information, please contact A.R.C. Laser GmbH or our local
distributor.
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