ABB | SACE Emax 2
Service
1 - Power Care
297 | © 2023 ABB | 1SDH001330R1002 - ECN000297030
Service
1 - Power Care
Foreword
The number of devices that make up an electrical installation varies so greatly that it can be difficult to
manage them, even for a very expert installation manager.
To ensure the availability and reliability of electrification systems, ABB offers PowerCare, a wide range
of service packages tailored to the type of company, with custom support solutions based on customer
requirements.
Description
The PowerCare platform is based on a matrix of services that the customer selects, according to his own
needs, when the service contract is activated. The proposed services range from the possibility of having
dedicated access, through a portal
PowerCAre, to a complete range of support services for each type
switchgear and controlgear.
All the services are supplied by qualified and certified ABB personnel.
Services
The PowerCare matrix consists of 20 products subdivided into five service areas and four levels:
Service Area
Each service area represents a service offered by ABB technical support:
Area Offered service
Skill Development
Services
Training on the maintenance to be carried out on ABB products installed
at the customer site.
Emergency
Maintenance Service
Rapid support for any emergency situation.
Diagnosis & Condition
Assessment
An indication of the state of health of the various products installed with
any restoration actions necessary to reduce fault risks.
Self-Maintenance
Services
Assistance for implementing an internal maintenance strategy for the
customer's organization for carrying out specific tasks. The customer's
maintenance staff can access the product documentation by contacting
ABB experts, online or by accessing private folders directly.
Delivered maintenance
Services
Maintenance of the products installed in order to maintain their good
state of health through preventive maintenance plans.
Levels
The levels represent the extent of the service offered: the higher the level the greater the expertise of the
service and of the ABB design engineers put at the disposal of the customer to support him.
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