| Error resolution and maintenance – General operational malfunctions
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General operational malfunctions
Under certain circumstances, other malfunctions may occur.
Description
The electric vehicle is not recognised.
Cause and suggested solution
The charging cable is not properly plugged in.
y Remove the charging connector from the vehicle's charging inlet and plug it back in.
y For wallboxes with charging socket: also remove the charging connector from the charging socket of the
wallbox and plug it back in.
y Check the charging cable and replace it if required.
Description
The red LED of the wallbox flashes once every 10 seconds and the blue LED is continuously ON.
Cause and suggested solution
The wallbox has detected an error that limits the charging current. The wallbox will remain in this operating state
until the error is resolved.
y Remove the charging connector from the vehicle's charging inlet and plug it back in.
y For wallboxes with charging socket: also remove the charging connector from the charging socket of the
wallbox and plug it back in.
y Contact a qualified specialist electrical contractor to have the error resolved.
Description
The LEDs of the wallbox are not functioning.
Cause and suggested solution
The wallbox is not connected to the electricity grid.
y Check the internal RCCB and switch it back on if required.
y Check the upstream circuit breaker in your domestic power distribution and switch it back on if required.
y Have a qualified specialist electrical contractor check the power supply cable and restore it if required.
The wallbox is defective.
y Please contact a qualified specialist electrical contractor to have the error resolved.
y Should the wallbox have to be replaced, please contact the dealer from whom you have purchased your
wallbox.
DANGER!
Dangerous electrical currents
Should the charging cable, the charging plug or connector show visible damage, you must under no circumstanc-
es perform another charging procedure. Take the wallbox out of operation and contact a qualified specialist elec-
trical contractor.
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