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2.7 Unusual Test Results
If your blood sugar result does not match the way you feel, follow these steps:
Troubleshooting Checks Actions
1. Check if the test strips are expired. Discard the test strips if they are past the “Use by” date.
2. Check if the cap on the test strip container
was always closed tightly.
Discard and use a new vial of test strips if you think they
were uncapped for some time.
3. Check if the test strip was out of the
container for a long time.
Repeat the test with a new test strip.
4. Check if the test strips were stored in a
cool, dry place.
Repeat the test with a properly stored test strip.
5. Check if you followed the testing steps. Read Chapter 2, “Testing Your Blood Sugar” and test again.
If you still have problems, contact ACCU-CHEK Customer
Care Service Center at 1-800-688-4578.
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