75
3
Troubleshooting Checks
If your control test result is not inside the acceptable range, here are some things you can do to solve the
problem:
Troubleshooting Checks Actions
1. Check if test strips or control solutions were
expired.
Discard the test strips or control solutions if either is
past the “Use by” date. If the control solution was
opened more than three months ago, discard it.
2. Check if you wiped the tip of the control solution
bottle before and after use.
Wipe the tip of the bottle with a tissue. Repeat the
control test with a new test strip and a fresh drop of
control solution.
3. Check if the caps on the test strip container and
the control solution bottle were always closed
tightly.
Replace the test strips or control solutions if you
think either may have been uncapped for some time.
4. Check if the test strip was out of the container for
a long time.
Repeat the control test with a new test strip.
5. Check if the test strips and control solutions were
stored in a cool, dry place.
Repeat the control test with a properly stored test
strip and control solution.
6. Check if you followed the testing steps. Repeat the control test with a new test strip. If you
still have problems, contact ACCU-CHEK Customer
Care Service Center at 1-800-688-4578.
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