4-24 Troubleshooting
9. If the issue is resolved, repeat Step 8 and select an earlier time and date.
10. Run the Event Viewer to check the events log for errors. For more information refer to
Windows Help and Support.
11. Roll back the mouse driver to the previous version if updated recently.
12. Remove and reinstall the mouse driver.
13. Check the Device Manager to determine that:
The device is properly installed. There are no red Xs or yellow exclamation marks
There are no device conflicts
No hardware is listed under Other Devices
14. If the Issue is still not resolved, refer to Online Support Information.
To Next Page
Loading...
