Appendix - 45
Google Play Store
Question Suggestions
Why can’t I connect to
t
he Play Store?
System information and performance
Question Suggestions
How do I check the
OS ve
rsion of my
device?
Tap Settings > About camera to check the
OS version (Build number) and other
hardware and software information.
Power
Question Suggestions
I can’t turn on the
d
evice.
The battery power may be depleted. Recharge
the
device. See Charging the battery on
page 6 for more information.
RAM / ROM
Question Suggestions
How do I check
memory
status?
To check storage status, go to Settings >
Storage.
1. First check that you have a Wi-Fi or data
co
nnection (some Wi-Fi "hotspots" require
you to log in before accessing the internet)
and then try again.
2. If you still cannot connect, try adjusting your
date/time settings. Open Settings > Date &
time and turn Automatic date & time off.
3. Manually adjust the time and then try to
reconnect to the Play Store.
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