61
Troubleshooting and Service
To return an instrument for repair or replacement:
1. Notify our service department to obtain an RMA (Returned Material
Authorization).
CAUTION The heat transfer liquid contains hazardous chemicals.
Consult the material safety data sheet (MSDS) and use
appropriate personal protective equipment.
2. Open the heat transfer fluid compartment in the front of the
instrument. Remove the smaller plastic tube from the heat transfer
fluid container; temporarily leave the larger plastic tube in the heat
transfer fluid container.
3. Place an empty sample tube in the freezing chamber. Run the Head
Up/Down Test for a few minutes to pump the heat transfer fluid
remaining in the system out into the heat transfer fluid container.
Remove, cap and retain the heat transfer fluid container.
4. Tape or tie a small plastic bag over the ends of the heat transfer
fluid plastic tubes and fluid filter to retain any leakage. Lower the
operating head into the empty sample tube in the freezing chamber
to protect the probe during shipment.
5. Carefully pack and send everything except supply items.
Be sure to prepay for any shipment to the factory. Advanced
Instruments cannot accept collect shipments without prior factory
approval. Please insure the shipment, or accept the damage risk.
To Next Page
Loading...
