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Advanced
™
Osmometer Model 3250 User’s Guide
Obtaining service
Before contacting Advanced Instruments for Hot-Line Service,
be sure to read through this user’s guide for instructions on
routine adjustments, instrument care and troubleshooting. If this
information does not solve your problem, call the appropriate
number below.
• 800-225-4034 (toll-free within the USA and Canada)
• +US 781-320-9000 (elsewhere)
• 781-320-0811 (fax)
If you purchased your instrument outside of the U.S. or Canada,
please contact your Advanced Instruments authorized dealer
for service or repair.
When contacting our service personnel, please have ready
the model and serial numbers from the label on the back of
your instrument, your user’s guide or service manual, and
the symptoms of your problem. You should use a telephone
as close to your instrument as possible to facilitate making
recommended diagnostic checks. If you need to order parts or
service, a purchase order from your purchasing agent will be
necessary.
A service technician may assist in making minor repairs over
the phone, providing you with recommended parts (or part
numbers), or may issue an authorization to ship the instrument
for factory repair.
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