Agilent InfinityLab LC Series Vialsamplers User Manual 205
7Error Information
Vialsampler Error Messages
Motor overtemp
Error ID: 34307
The ongoing transport movement is aborted because the transport assembly
stepper motors are overheated.
• 34307,0 corresponds to the X-axis stepper motor.
• 34307,1 corresponds to the Z-axis stepper motor.
• 34307,2 corresponds to the theta stepper motor.
• 34307,3 corresponds to the gripper stepper motor.
Probable cause Suggested actions
1
Physical blockage
• Look for potential sources of physical block-
age in the path of the gripper arm and elimi-
nate them.
• Verify that the X-axis movement is not hin-
dered by any obstacle, for example, by a vial
that is stuck below the transport rods in the
transport assembly body.
• Restart the sampler and observe if the prob-
lem still persists.
2
Broken gripper
Verify the correct functioning of the gripper by
using the Gripper Verification tool. Replace the
gripper if needed.
3
Contaminated transport rods
Inspect the x- and z-axis transport rods and clean
them if you observe contamination or dust accu
-
mulation on them. Use isopropanol and lint-free
cloth for this purpose.
4
Misaligned gripper arm
Verify the correct functioning of the gripper arm
by using the Gripper Verification and Injector
Steps tools. If the gripper arm appears to be out
of alignment, contact Agilent for more informa
-
tion.
5
Potential hardware error
Please contact your Agilent service representa-
tive.
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