ALE-2/ALE-3 Basic DeskPhone User Manual 8AL91438ENABed01 47
6 Contacting your administrator (technical
support)
If necessary, you may need to contact your administrator.
Before contacting your administrator, make sure you have information such as your desk phone's codes and
software version.
6.1 Technical code / Date code
The codes are located on the back shell. This label is an example and does not represent the one placed on your
desk phone.
Technical code (ordering code)
MAC information and date code
6.2 Viewing the software version/network settings (IP address)
The software version can be viewed on the phone by using the following methods:
When the desk phone is in idle state:
Use one of the following methods:
Display the current IP and MAC addresses and software version of the desk phone.
Display the current IP and MAC addresses and software version of the desk phone.
6.3 Accessing administrator configuration
6.3.1 Default password
The default password for the advanced settings of the desk phone is "123456".
The default user name and password for accessing the Web Based Management is "admin" and "123456".
When connecting for the first time, the desk phone will prompt the user to modify the default password.
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