NORTH AMERICA CUSTOMER SERVICE CENTER
24 HOURS PER DAY, 7 DAYS PER WEEK
PHONE the Call Center at
888-252-2832 (US and Canada)
or
613-784-6100 (International)
ALCATEL-LUCENT’S PRIMARY MISSION IS
SATISFYING OUR CUSTOMERS' QUALITY EXPECTATIONS.
The Call Center Agent (CSA)
Will help connect you with Technical Assistance (TAC)
Or assist you with a Repair and Return
• Phone-based technical support
• After-hour emergencies
• On-site technical support
• E-mail support ml-tac.support@alcatel-lucent.com
• Software and hardware upgrades
TAC
• Module repair
Repair and Return
• Training http://www.alcatel-lucent.com>support
– Technical Training
Other Services Offered
• Field Services
– Installation and test
• Customized and Comprehensive Service Agreements
• Registration http://www.alcatel-lucent.com>MyAccess
– Once registered
– From “MyAlcatel” go to “Alcatel Support Documentation”
–
Register for access to Documentation and e-mail Update notifications
For Product Change Notices (PCN), Product Documentations, etc.
– Software and Hardware upgrade documentation
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