Alcatel-Lucent OXO Connect Series - Page 150

Note:
It is not advisable to do the installation of My IC Plugin for Outlook
®
on a PC while connected to the published
location via a VPN. Use the LAN connection to the OXO Connect
4.18.1.5.2 Software Uninstall
My IC Plugin for Outlook
®
can be uninstalled using standard Windows conventions from Control Panel.
The uninstall process does NOT remove any user configuration.
Uninstalling My IC Plugin for Outlook
®
will not uninstall the Alcatel-Lucent TAPI Service Provider
or .NET Framework and will not impact PIMphony.
4.18.1.5.3 Software Update
My IC Plugin for Outlook
®
can be updated simply by installing a new software version. The installer will
automatically remove the old version and install the new one without impacting any of the user
information or installed applications.
4.18.1.6 Service Reliability
Each of the Outlook, OXO Connect, Skype & Live Messenger, Yahoo!, Live Messenger, Facebook and
Intelligent Quick Dialling (IQ) groups of features are provided by a My IC Plugin for Outlook
®
service
(not to be confused with a Windows service). My IC Plugin for Outlook
®
attempts to start each of these
services on startup. Upon failure a service will be scheduled for a restart after approximately 1 minute.
If a given service fails to start, the functions provided by the service will be unavailable to the user.
Furthermore contacts provided by the service will either be unavailable or the contact details will be
maintained but the presence will be unavailable.
Service Software information is available from the "Diagnostics" window, available by clicking on the "i"
button (bottom right corner of the My IC Plugin for Outlook
®
panel) then clicking the Diagnostics
button. For more information, see Diagnostic file on page 151.
4.18.1.7 Basic Troubleshooting
4.18.1.7.1 Networking or System Problems
To check network connectivity to the OXO Connect, make sure you are able to ping the OXO Connect
IP Address via Command prompt from the PC that has My IC Plugin for Outlook
®
installed and make
sure a reply is received. Command prompt can be accessed as follows:
• From Windows Vista & Windows 7: Start > All Programs > Accessories > Command Prompt.
In the Command prompt type:
ping <OmniPCX Office IP Address>
Note:
To change the IP address of the OXO Connect on the My IC Plugin for Outlook
®
PC, go to Control Panel >
Phone & Modem Options > Advanced
Select Alcatel TAPI Service Provider and change the Switch Name and Address or
Use the My IC Plugin for Outlook
®
Phone Configuration available at:
Start > All Programs > Alcatel-Lucent > My IC Plugin for Outlook
Chapter
4
Installation and Cabling
3EH21123USAA - Ed. 01 - April 2017 - Installation Manual 150/207