Allworx 9224 - Page 47

Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 37
www.allworx.com
Version: L Revised: October 11, 2018
To manage the Call Queues/ACD Queues recordings and schedules:
This option is only available to users with recording manager permissions on Allworx systems.
1. Log in to the Audio Message Center and press 9 on the numeric keypad.
3 Manage your greetings
The Allworx system plays the current name recording for review. Select one of the following options
(NOTE: The default greeting is used for all presences that do not have a greeting recorded. To skip the
greeting recording, press #. If there is no previously recorded greeting, only option 1 is available):
• Select an option:
• If changing your default greeting, follow the prompts to record the greeting, and then select an option:
• To assist callers, mention in the voicemail greeting if you are unable to take the call. Example: When
Mary is on the road, she records her voicemail greeting: “Hi this is Mary. I am traveling today. If you
need to speak to someone immediately, please dial *100 now to reach Jack (or 0 for the operator),
otherwise leave a message at the beep.” Pause for 3 seconds, and end the greeting.
5 Change your PIN
• Users have an Allworx PIN and an Allworx password. The PIN is for Hot Desk logins, Message Center,
ACD Queues, and Reach application. The password is for logging into My Allworx Manager, Interact,
and the Allworx Admin page.
• Follow the prompts to enter and confirm a new PIN. Verify the PIN is at least 5 digits long.
# Return to the previous menu
* Listen to the choices again
Key Option
Key Option Key Option
0 Manage your Default greeting 6 Manage your Away greeting
1 Manage your In Office greeting 7 Manage your Busy greeting
2 Manage your At a Meeting greeting8Manage your Reach Link lost
connection greeting
3 Manage your On Vacation greeting
4 Manage your On Business Trip greeting # Return to previous menu
5 Manage your At Home greeting * Listen to these choices again
Key Option Key Option
1 To change your default greeting 4 To prevent callers from leaving messages
2 To review it # To return to the previous menu
3 To delete it * Listen to these choices again
Key Option Key Option
1 To save your <Presence> greeting # To quit without saving your greeting
2 To review your greeting * Listen to these choices again
3 To change your greeting