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1.5 Disclaimers, Limitations and Known Issues
Please note that as in any other Artificial Intelligence products, the algorithms of our products
are not perfect, although we are working hard to improve them constantly. By purchasing our
products and using our services, you agree to our terms and conditions as stated in our website
and in the App, including the disclaimers, limitations of our products and services, and
limitation of liability. In particular, you agree that the device is not guaranteed to detect all
possible abnormal events that it is designed for, and is not guaranteed to collect all information
without any error. We cannot guarantee in any way that the device will prevent accidents,
death or personal injury to you or others, or prevent property damage, illegal entry, or undue
delay in any emergency service response, and we are not liable in any manner for any injury,
loss or damage resulting therefrom. If you do not agree with these clauses, you should not use
our products.
The following is a list of known issues and limitations of our products. The list is by no mean
complete, and is updated frequently.
• Not all emergencies such as falls and waving hand can be detected correctly, because the
performances can be affected by many factors, such as lighting, distance, angle, and
occlusion.
• The activity statistics is not always correct, especially when the person being monitored is
on the bed and is covered by blanket.
• The face tracking could have temporary error when multiple people’s motions cross over.
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