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The online/offline summary of all devices in the account can be viewed in the Dashboard page (Sec. 8).
4.1 Add a Device
This section describes the main steps to add a sensor to an account, before it can be used. Both the
Cypress and Sentinare 2 sensors can be added and managed by the Sentinare App.
4.1.1 Add a Device
Sentinare sensor must be added in a room before can be used. To add a device, the user must be within
10 meters of the sensor, and turn on the Bluetooth of the phone, in order for the Sentinare App to
connect to the sensor via Bluetooth.
Note that sometimes the sensor could be connected to the phone instead of the Sentinare App. As a
result, the App will not be able to connect to the sensor, and user could get a Bluetooth-out-of-range
error message. To check if it is this case, user can go to the phone’s Settings > Bluetooth page. If the
sensor is connected in this page, user can turn off the Bluetooth to stop the connection, turn on the
Bluetooth again, and then try to connect to the sensor from the Sentinare App again. Sometimes the
Bluetooth-out-of-range error message could be caused when the sensor is paired to another phone
nearby. In this case, the other phone needs to disconnect from the sensor from its Settings > Bluetooth
page.
To add a device, tap the Rooms icon in the lower left corner, then expand a room in the Rooms page. In
the individual room section, tap the “+Add Device”, a Nearby Devices page will be displayed, in which
the App will search and list all nearby devices, as shown below. Select the sensor to be added according
to its serial number. The LED of the selected sensor will flash green for 20 seconds. In the next page,
name the selected sensor to facilitate future management.
Users can only add sensors that have not been added by any user. A sensor can only be added to one
room.
If a sensor has been added by other users, its status will be displayed as "Added”, and it cannot be
added to other rooms, unless it is removed from the original account.
If the user tries to add a sensor that belongs to another account (with status “added”), a pop-up
message will show up, which will display the current account that the sensor belongs to, so that the user
can email the current owner to remove the sensor from their account. If you could not contact the
current owner, please send an email to contact@altumview.com
, and let us know the serial number of
the sensor. We will remove the previous record from the server. You can then add it to your account.
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