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Troubleshooting
7. Troubleshooting
During operation different errors and error messages may appear. Below you will find the list
of error messages and some suggestions what to do. If the problem persists, please contact
your distributor.
E1 Tray error May be the tray is missing or it’s moving
is blocked. Check the tray and restart the
reader.
E2 Calibration error Some problem with calibration pad on strip
holder tray. Clean the pad or use a new strip
holder tray and restart the reader.
E3 Codekey error Codekey plug is missing or wrong. Check if
the plug is connected properly, then restart
the reader.
E4 Netware error Some problem in bidirectional serial port
communication. Check communication cable
or the communication settings.
E5 Worklist frame error Some problem with received worklist from
PC. Check communication cable or the com-
munication settings.
E6 Worklist full More than 20 data in received worklist. Re-
move the records above 20 from the trans-
fer list and try downloading again.
E7 Printer out of paper Refill the printer and try printing again.
E11 No strip Place a strip on the stripholder before press-
ing the start button!
W1 Memory empty You can’t print out entries from the memory
if it’s empty.
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