User was recently registered in
Andalink but not yet synced to the
device.
Ensure the device is connected to the
internet. Wait 10 minutes or Force Sync
to sync user to device.
User is not registered and Visitors
Mode is disabled.
Register user or enable Visitors Mode
under ‘Advanced Settings (Blow)’.
Mask Detection is enabled but
‘Visitors Allowed’ is disabled.
Either disable ‘Mask Detection’ or enable
both ‘Mask Detection and ‘Visitors
Allowed’ under ‘Advanced Settings
(Blow)’.
Users are being
detected as Visitor /
Guest although already
registered as staff in
Andalink
User was recently registered in
Andalink but not yet synced to
device.
Ensure device is connected to the
internet. Wait 10 minutes or Force Sync
to sync user to device.
Facial Recognition was disabled.
Untick the ‘Without Recognition’ setting
under ‘Advanced Settings (Blow)’ to
enable Facial Recognition feature.
Mask Detection is enabled.
Disable Mask Detection under
‘Advanced Settings (Blow)’.
Device is not
responding or the
display screen is frozen
Device requires a restart
Temperature readings
are highly inaccurate or
inconsistent
Device installation did not follow
guidelines.
Ensure device installation follows
guidelines under ‘Device Installation’,
including:
- Device is not tilting too much
upwards or downwards
- Room does not have large
temperature fluctuations or is
constantly too hot or too cold
- Heater or air conditioner is not
close or blowing directly onto
device
Perform a Manual Temperature
Calibration. Ensure that the calibration
operator has a normal body temperature
(e.g. 36~36.5°C).
Room temperature has large
temperature fluctuations.
Temperature calibration performed
incorrectly.
Temperature calibration performed
when the environment was too hot or
too cold.
Calibration operator did not have
normal body temperature.
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