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WARRANTY
Arctic Heat Pumps are warrantied for the period of 1 years all parts and
electronics and an extra year (2 years total) for the compressor. Should a part
fail within that period we will expedite you a new replacement part.
In order to file a warranty, we may request digital images of the setup of the
system to ensure it has been installed according to the guidelines set above in
our installation manual.
Arctic heat pumps will not accept warranties for failures caused by incorrect
wiring and incorrect plumbing including failure to use freeze protection such
as glycol, in regions prone to freezing temperature. A buffer tank is required
to ensure proper design and heat protection.
To initiate a warranty claim please submit you claim to
mailto:sales@arcticheatpumps.com along with the initial invoice number and
photos to help our warranty representatives identify the failure.
This warranty is non-transferable and only exist to the original owner of the
Arctic Heat Pump. Customers assume responsibility for subsequent damage
that may occur as a result of a warranty failure. Arctic Heat Pumps will not be
responsible for additional damage such as freezing or leaks that may occur
because of a malfunction. This warranty is limited to the products
manufactured by Arctic Heat Pumps. Other products manufactured by
companies other than Arctic Heat Pumps must be dealt with by the original
manufacturing company and their own manufacturer’s warranty.
In addition to the parts this Warranty will cover up to $150 CAD per incident
for labor cost including diagnosis charges and/or repair costs. Receipt will be
required for labor reimbursement. This should be emailed to
sales@arcticheatpumps.com.
Optional Extended Warranty can be purchased within the first 30 days of
operation, please contact your sales agent for upgrade pricing.
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