25
Troubleshooting
Problem description Probable cause Solution
The Sara Plus is new and not functioning
at all.
Power off button
(red) is still engaged.
Press the green Reset/power on button to
disengage the Power off button.
The Sara Plus is raising and lowering
more slowly than usual.
Low battery power
level.
Check the Battery discharge indicator (on
the mast of the Sara Plus, just above the
battery). This indicates the power level of
the battery.
If in doubt, replace the battery with a fully
charged one and compare the
performance.
In case of low battery power level, replace
the battery on the Sara Plus with a fully
charged one.
The Sara Plus does not raise or lower and
the chassis legs cannot be opened or
closed when using the hand control.
Hand control is
damaged
Try operating the Sara Plus with the Dual
up/down control located on the mast. If the
equipment functions correctly when using
these controls, the hand control should be
replaced.
The Sara Plus does not raise or lower and
the chassis legs cannot be opened or
closed when using either the hand control
or the Dual up/down controls.
Control electronics
or actuator
malfunction
Contact your Arjo representive or an Arjo
approved service engineer.
When the “Raise” button is pressed, the
Sara Plus makes a noise, “overload” is
displayed on the Hour/cycle meter and
buzzer beeps continuously but the resident
support arms do not move upwards.
The resident support
arms are blocked by
an obstruction
Remove the obstruction and check the
Sara Plus thoroughly for damage before
continuing the lifting cycle.
If in doubt, use the System failure lower
override to return the resident to a safe
seated position, then remove the Sara Plus
from use. Do not use the equipment again
until it has been inspected and passed for
safe working by an Arjo approved service
engineer.
When the “Chassis legs open” button is
pressed, the Sara Plus makes a
noise.,“overload” is displayed on the
Hour/cycle Meter and the buzzer beeps
continuously but the chassis legs do not
open.
The chassis legs are
blocked by an
obstruction.
Remove the obstruction and check the
Sara Plus thoroughly for damage before
continuing the lifting cycle.
If in doubt, use the System failure lower
override to return the resident to a safe
seated position, then remove the Sara Plus
from use. Do not use the equipment again
until it has been inspected and passed for
safe working by an Arjo approved service
engineer.
Unexpected movement of hoist Faulty hand control,
push buttons or
electronics.
If releasing the butt
ons does not work:
Push the red Emergency stop button and
remove the battery from the hoist. Use the
System failure lowering override to put the
patient back into a safe seated position,
then remove the Sara Plus from use.
Do not use the equipment again until it has
been inspected and passed for safe
working by an Arjo approved service
engineer.
“OverHeat” is displayed and the buzzer
beeps twice every 15 seconds.
The actuator duty
cycle is exceeded
(2 minutes ON/
18 minutes OFF).
Finish the operation and wait 18 minutes.
This prevents the actuator from damage.
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