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AT&T PARTNER - Multiple Answering Machines

AT&T PARTNER
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To Set Up
1.
Set
Line Ringing
for all lines assigned to extension X to Ring.
2.
Adjust the answering machine to answer according to your needs. For
example, set the machine at 4 rings during the day so someone has a
chance to pick up the call.
Multiple Answering Machines
If a single answering machine cannot handle all your calls, you can set up two
or more machines (Figure 4-5) so that a call does not go unanswered. If the
answering machine is busy, a second call will be answered. A setup such as
this might be used by a movie theater to announce show times to people calling
for information.
Lines
1
Ext X
ANS
MACH
2
1
SYSTEM
MODULES
3
ANS
Ext Y
4
MACH
2
Figure 4-5. Multiple Answering Machines
To Use
Go to the machine and manually play back messages.
From any system extension, make an intercom call to the answering
machine extension. When the machine answers, dial its message
retrieval code.
From outside the system, call in on any line that the machine covers.
When the machine answers, dial its message retrieval code. If someone
else answers, ask to be transferred to the answering machine’s extension.
Note, however, that when calling in from outside, you can only retrieve
messages from the first machine that answers.
To Set Up
1.
For extensions X and Y, set
Line Ringing
for all lines to Ring.
2.
Adjust both answering machines to answer on a different number of rings (so
they do not both try to pick up the same call). For example, set answering
machine 1 to 4 rings and answering machine 2 to 6 rings.
If you cannot adjust the number of rings, you may want to set answering
machine 1 to answer lines 1 and 2, and answering machine 2 to answer
lines 3 and 4. To do so, set lines 1 and 2 to Ring at extension X and lines
3 and 4 to Ring at extension Y.
Using Auxiliary Equipment
4-7

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