Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time is set incorrectly—too long.
What to do: Change
Hold Disconnect Time (#203)
from Long to Short.
■
If abandoned calls on hold are disconnected, the problem is solved.
■
If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already Short, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release
signal. (If not, you may be able to order this service.)
■
If the local phone company does not send a hold release signal, or if they do but the
problem still occurs, call the AT&T Helpline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time is set incorrectly—too short.
What to do: Change
Hold Disconnect Time (#203)
from Short to Long.
■
If calls on hold no longer disconnect, the problem is solved.
■
If calls on hold still get disconnected, or the Hold Disconnect Time was already set to
Long, call the AT&T Helpline.*
Incorrect Date and Time Appear on Phone
Display
Possible Cause: Date and time are not set properly.
What to do: Re-enter the date and time using
System Date (#101)
and
System Time
(#103).
■
If the display works, the problem is solved.
■
If the display still does not work, follow the procedure for “Problem with Phone
Display.”
Problem with Phone Display
Possible Cause: Power outage may have caused the display to show strange characters
or nothing at all.
What to do: Lift the handset, dial some digits, then replace the handset in the cradle. If
the display still does not work, unplug the phone from the wall jack and plug it back in.
■
If the display works, the problem is solved.
■
If the display still does not work, see “Other Problems with Phones.”
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-7
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