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AT&T PARTNER - Phone Rings Back after Intercom Call with no One at Other End; Using the Recall Feature Disconnects Call; Using the Recall Feature Has no Effect

AT&T PARTNER
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Using the Recall Feature Has No Effect
Possible Cause: Recall Timer Duration is set too short.
What to do: Increase the
Recall Timer Duration (#107)
by 100 milliseconds.
If the
Recall
feature works, the problem is solved.
If the Recall feature still does not work, continue increasing the Recall Timer Duration
by increments of 100 milliseconds until the problem is solved.
If the problem remains, call the AT&T Helpline.*
Using the Recall Feature Disconnects Call
This problem can occur when the system is installed behind a PBX or Centrex system or
with a local phone company’s custom calling feature such as “Call Waiting.”
Possible Cause: Recall Timer Duration is set too long.
What to do: Decrease the
Recall Timer Duration (#107)
by 100 milliseconds.
If the
Recall
feature works properly, the problem is solved.
If the Recall feature still disconnects calls, continue decreasing the Recall Timer
Duration by increments of 100 milliseconds until the problem is solved.
If the problem remains, call the AT&T Helpline.*
Phone Rings Back after Intercom Call
with No One at Other End
Possible Cause 1: The switchhook on a standard phone is accidentally pressed and
released, causing a call to ring back.
What to do: Always replace the handset carefully.
If the problem remains, go to Possible Cause 2.
Possible Cause 2: Automatic Line selection is set incorrectly.
What to do: If one of the phones involved is a standard phone, set its
Automatic Line
Selection
to intercom first.
If the problem remains, call the AT&T Helpline.*
*
In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.
Troubleshooting
6-5

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