Audi smartphone interface
Opening a menu item
Select and confirm a menu item using the MMI
control panel.
Troubleshooting
Applies to: vehicles with Audi smartphone interface
Problem Solution
Audi smartphone
Check the charge level of your smartphone battery.
interface cannot be
Check the USB cable and use a different one if necessary.
opened. Check if Android Auto or Apple CarPlay is available in your country.
Android Auto : check if the Android Auto app is installed on your smartphone .
Connecting the Check if you are using the correct USB adapter and if the USB adapter is connect-
smartphone to the ed correctly to your smartphone and the Audi music interface ¢
page 229.
MMI failed .
Apple CarPlay: check if App le CarPlay is activated on your smart phone .
Android Auto: check in the And raid Auto app if Android Auto permits new
vehicles.
The smartphone is
Check if you are using the correct USB adapter and if the USB adapter is connect -
not automatically
ed correctly to your smartphone and the Audi music interface ¢
page 229 .
detected. Check if the requirements needed to connect a smartphone have been met.
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