Display shows Probable cause Action or comment
Not allowed 1. The user cannot login to the
handset with the shared
phone functionality enabled,
due to another handset
currently using the same
extension (User).
2. The user cannot logout from
the handset with the shared
phone functionality enabled,
due to incorrect password
(AC code).
3. The extension (User) does
not exists.
4. The password is not correct.
1. Logout from the handset that
uses the same extension.
2. Enter #11*<AC code># on
the keypad and press Off-
hook to logout from the
shared phone.
3. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
4. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
System Handling
Software upgrade and additional features
You can upgrade the software and additional features or parameters in the handset by using the
WinPDM, Device Manager or BroadWorks Device Management System. The following are
examples of additional features that you can configure:
• Company phonebook
• Downloadable languages
• Customizing the menu tree
The license(s) can also be added via the Admin menu in the handset.
To view the handset’s software version, press *#34# in the idle mode.
Handset updates via the charging rack
Whenever there are updates for the handset, you are instructed to leave the handset in a central
charging rack so that the handset can be updated with new features and functions. During an
update, the handset displays the
icon and the Updating handset message. You can
dismiss the message by pressing OK.
System Handling
August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 105
Comments on this document? infodev@avaya.com
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