No. Name Description
3 Agent Information
Line
Displays Vu Stats information when you press the Vu Stats button.
When you press the Queue Stats button, the Queue Stats information
overrides the Vu Stats information. If Interruptible Aux is activated, the
Interruptible Aux message is displayed.
4 Softkeys Tap a softkey to perform that task. The softkeys that are displayed depend on
which features are active and whether you are on a call.
5 Quick Touch panel Tap to access the configured Call Center features. What is displayed here is
dependent on a number of factors, including which features are configured,
your Agent Status, and how the Quick Touch Panel is configured (not
displaying, one line displaying, or two lines displaying).
No. Name Description
1 Icon area Displays icons such as Forced Logout, Forced Logout Override, pending state
changes, and phone settings.
2 Agent ID Displays your Agent ID when you have logged in. The phone extension
number is displayed when you are not logged in.
3 Agent Work Mode Displays your agent work mode: Auto or Manual. No icon is displayed when
you are not logged in.
4 Agent State Displays your agent state as a icon: Available, Auxiliary Work (with or without
Reason Code), After Call Work, or On call (ACD or non-ACD). See About call
center-related icons on page 10.
5 Features Screen Tap the button to access the configured Call Center Features.
The Top line display, Agent Status line, and Agent Information line are also visible when viewing the
Features screen.
Use Call Center Agent features by tapping Features, or by tapping the feature from the Quick
Touch panel, if configured.
About Call Center Agent Phone screen
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents 7
Comments on this document? infodev@avaya.com
To Next Page
Loading...
