What to do if Avaya 9641GS Telephone has bad router?
If your Avaya Telephone cannot find a router based on the information in the DHCP file, use static addressing to specify a router address, or change administration on DHCP.
Why is there a blank screensaver on Avaya Telephone?
If a blank screensaver appears on your Avaya Telephone and the phone does not immediately respond to pressing the Phone button, correct/change the LOGO parameter in the settings file. The server IP Address in the LOGO parameter is invalid or unavailable.
What does "User logged in at another location" mean on Avaya Telephone?
If your Avaya Telephone displays "User logged in at another location", it means the extension you're trying to use is currently active on another phone. Log in with a different extension, or press ‘Retry’ and enter a new extension and password. Alternatively, log in with the original extension while unregistered the extension from the other phone.
How to fix multiple call appearances on Avaya 9641GS?
If you're experiencing multiple call appearances on an incoming call on your Avaya Telephone, set the Bridged Calls field to "none" on the off-pbx-telephone station-mapping form. Provisioning problem.
Why is TIMEFORMAT setting ignored on Avaya 9641GS?
If the setting being ignored is the TIMEFORMAT setting on your Avaya Telephone, reboot the phone if the time disappears. The time format was changed using the Avaya Menu Options & Settings.
What to do if message light blinks but Avaya Telephone never registers?
The deskphone must be returned to Avaya for repair, because this is a hardware fault.
Why the audio quality is poor on Avaya 9641GS Telephone?
If your Avaya Telephone's audio quality is poor, try a different Call Quality setting under the Audio Parameters section. Check whether packet loss, or jitter delay is causing this problem, by eliminating or minimizing both. Verify which trunk is causing the echo, and check the trunk’s Trunk Termination parameter on the call server.
How to resolve address conflict on Avaya 9641GS Telephone?
If your Avaya Telephone has detected an IP Address conflict, verify the administration settings to identify any duplicate IP addresses.
Why my Avaya 9641GS was working but now it does not?
If your Avaya Telephone was working but now it doesn't, check the connections between the deskphone, the power supply, and the power jack to ensure there is no loss of power. If power is fine but there's no dial tone or the call appearances/feature buttons don't work, check LAN continuity from the call server to the deskphone and back. Verify that administration settings for LAN equipment between the call server and the deskphone haven't changed, and that no one has altered the deskphone settings locally.
Why does my Avaya 9641GS Telephone stop working in the middle of a call?
If your Avaya Telephone stops working during a call, check the connections between the deskphone, the power supply, and the power jack. Also, loss of path to the call server or the other party’s deskphone, DHCP Lease expired, or DHCP server not available when deskphone attempts to renegotiate DHCP lease.
General| Type | IP Phone |
|---|---|
| Resolution | 480 x 272 pixels |
| Connectivity | Ethernet |
| USB Ports | 1 |
| Bluetooth | Yes |
| Power over Ethernet | Yes |
| Ethernet Ports | 2 |
| Headset Jack | Yes |
| Speakerphone | Yes |
| SIP Support | Yes |
| H.323 Support | Yes |
| Lines | 6 |
| Network Protocol | SIP, H.323 |
| Display | Color |
| Audio | Wideband |
| PoE | 802.3af (Class 3) |
| Buttons | 24 programmable keys |
| Supported Codecs | G.711, G.722, G.729 |
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