Why do MS Exchange contacts take too long to load on Avaya 9641GS?
If MS Exchange contacts take too long to load on your Avaya Telephone, verify that the MS Exchange server being used is specified in the settings file, because the correct Exchange server is not specified in the parameter EXCHANGE_SERVER_LIST in the 46xxsettings file.
Why are HTTP/HTTPS script and settings files ignored on Avaya 9641GS Telephone?
If the HTTP/HTTPS script file and settings file are ignored by your Avaya Telephone, it may be because the system value AUTH is set to 1 (HTTPS required) but no valid address is specified in TLSSRVR. Change AUTH to 0 (zero), or enter a valid address for TLSSRVR.
Why is an application not available on my Avaya Telephone?
If an application or option is not available on your Avaya Telephone, and assuming the user is meant to have that application, verify the 46xxsettings script file is properly specified for your system, including case if your file server is UNIX or LINUX, and extension. Then, verify all the relevant parameters.
What to do if Avaya 9641GS Telephone has bad router?
If your Avaya Telephone cannot find a router based on the information in the DHCP file, use static addressing to specify a router address, or change administration on DHCP.
How to resolve subnet conflict on Avaya 9641GS?
If your Avaya Telephone has a subnet conflict, administer an IP Address on the deskphone using static address or or administer network equipment to administer the deskphone appropriately, because the deskphone is not on the same VLAN subnet as the router.
What does "User logged in at another location" mean on Avaya Telephone?
If your Avaya Telephone displays "User logged in at another location", it means the extension you're trying to use is currently active on another phone. Log in with a different extension, or press ‘Retry’ and enter a new extension and password. Alternatively, log in with the original extension while unregistered the extension from the other phone.
Why is there echo on Avaya 9641GS headset but not handset?
If you hear an echo on your Avaya Telephone headset but not on the handset, the issue might be an improper headset adapter. Replace the adapter with Avaya’s M12LU or 3412-HIC adapters. The M12LU is recommended, since it supports Automatic Gain Control.
How to fix DHCP conflict on Avaya 9641GS?
If your Avaya Telephone displays a DHCP conflict, review the DHCP server administration to identify any duplicate IP addresses.
What to do if Avaya Telephone has sudden silences or garbled speech?
If you experience sudden silences, gaps in speech, or static/garbled speech on your Avaya Telephone, it could be due to jitter, delay, or dropped packets. You can have the user provide diagnostic data by invoking the Network Information feature under the A (Avaya) button on the deskphone. One or more Quality of Service (QoS) features should be implemented in the network. It may also be due to improper non-Category 5 wiring, replace non-Category 5 wiring with Category 5 wiring.
Why the audio quality is poor on Avaya 9641GS Telephone?
If your Avaya Telephone's audio quality is poor, try a different Call Quality setting under the Audio Parameters section. Check whether packet loss, or jitter delay is causing this problem, by eliminating or minimizing both. Verify which trunk is causing the echo, and check the trunk’s Trunk Termination parameter on the call server.
General| Type | IP Phone |
|---|---|
| Resolution | 480 x 272 pixels |
| Connectivity | Ethernet |
| USB Ports | 1 |
| Bluetooth | Yes |
| Power over Ethernet | Yes |
| Ethernet Ports | 2 |
| Headset Jack | Yes |
| Speakerphone | Yes |
| SIP Support | Yes |
| H.323 Support | Yes |
| Lines | 6 |
| Network Protocol | SIP, H.323 |
| Display | Color |
| Audio | Wideband |
| PoE | 802.3af (Class 3) |
| Buttons | 24 programmable keys |
| Supported Codecs | G.711, G.722, G.729 |
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