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Method Calls Redirected Destination

Forward Unconditional

Do Not Disturb – – –

Twinning Internal [1]

Mobile [1] – –

Fallback [1] – –

1. Configured by your system administrator.

Redirecting Calls

April 2020 J100 Series Phone User Guide 46

Comments on this document? infodev@avaya.com

Table of Contents

Default Chapter2
- Table of Contents2
Chapter 1: Introduction9
- Important Safety Information10
- J129 Telephone10
- J139 Telephone11
- J169 Telephone13
- J159 Telephone14
- J179 Telephone16
- Button Modules17
- Phone Keys18
- Call Soft Keys19
- Appearance Buttons20
- Call Appearance Buttons21
- Bridged Appearance Buttons22
- Call Coverage Buttons23
- Line Appearance Buttons23
- Programmable Feature Buttons23
- Status Display24
- Status Icons24
- Status Letters25
- Icons26
- The Phone Stand27
Chapter 2: Making Calls29
- Making a Call29
- Making Additional Calls30
- Calling from Your Contacts30
- Calling from the Call Log31
- Redialling a Previous Number32
- Redialling in List Mode32
- Redialling in Last Number Mode32
- Making a33
- Busy Indication33
- Bloc Dialing34
- Dialing a Number in En-Bloc Mode34
- Enabling/Disabling En-Bloc Dialing34
- Withholding Your Number35
- Adjusting the Call Volume35
- Muting a Call36
- Ending Calls36
Chapter 3: Answering Calls37
- Answering a New Call37
- Answering Another Call38
- Diverting a Call to Voicemail39
- Silence (Ignore) an Alerting Call39
- Dropping an Incoming Call39
- Page Calls40
- Displaying Other Calls40
- Using Call Pickup41
- Short Codes42
Chapter 4: Redialling43
- Redialling in List Mode43
- Redialling a Previous Number44
- Selecting Your Redial Mode44
Chapter 5: Redirecting Calls45
Chapter 6: Follow Me47
- Follow Me to (Features Menu)47
- Follow Me (Status Menu)48
- Follow Me here (Features Menu)48
- Follow Me here (Status Menu)49
- Follow Me Short Codes49
Chapter 7: Forwarding Calls51
- Forward Unconditional (Status Menu)52
- Forward Unconditional (Features Menu)53
- Forward on Busy/No Answer (Features Menu)53
- Related Links53
- Forward on no Answer (Status Menu)54
- Forward on Busy (Status Menu)55
- Call Forwarding Short Codes55
- Press the Status Soft Key if Shown55
- PHONE Key and then Press the Status Soft Key55
Chapter 8: Do Not Disturb57
- DND On/Off (Features Menu)57
- Press Save57
- Related Links57
- DND off (Status Menu)58
- Do Not Disturb Exceptions58
- Do Not Disturb Short Codes59
Chapter 9: Twinning60
- Switching Mobile Twinning on61
- Changing Your Twinning Number61
- Transferring a Call to Your Mobile62
- Reclaiming a Twinned Call62
- Switching Mobile Twinning off62
- Switching Fallback Twinning on63
- Switching Fallback Twinning off63
Chapter 10: Holding Calls65
- Holding Conference Calls65
- Holding a Call66
- Taking a Call off Hold66
- Switching between Calls67
- Transferring a Held Call67
Chapter 11: Parking Calls69
- Parking Short Codes69
- Parking Calls (Features Menu)70
- Unparking Calls Using the Status Menu70
- Park & Page71
Chapter 12: Transferring Calls73
- Transferring a Call to Voicemail74
- Transferring a Held Call74
- Transferring a Call to Your Mobile75
Chapter 13: Account Codes76
- Forced Account Codes76
- Manual Account Code Entry77
Chapter 14: Conferencing78
- Starting a Conference78
- Turning a Normal Call into a Conference79
- Adding Another Party Using Hold79
- Adding Another Party Without Using Hold80
- Viewing Conference Details80
- Dropping/Muting Parties81
- Holding a Conference Call81
- Exiting a Conference81
- Context Sensitive Conferencing82
- Conference Short Codes84
Chapter 15: Headset Operation85
- Using a Heaset85
- Headset Selection86
- Headset Caller Volume86
- Headset Microphone Volume87
- Headset Profile87
- Automatic Gain Control88
- Default Handsfree Audio Path89
- Using Bluetooth Headsets89
- Enabling Bluetooth Support90
- Pairing a Bluetooth Headset90
- Selecting a Paired Headset91
- Headset Alert Sounds91
Chapter 16: Handsfree Speaker Operation93
- Using Handsfree93
- Speaker Volume94
- Default Audio Path94
- Automatic Gain Control95
Chapter 17: Contacts96
- How the Directory Search Works97
- Managing External Contacts99
- Viewing Contacts99
- Making a Call from the Directory100
- Using the Directory for Other Functions101
- Adding a New Contact101
- Adding a Contact from Your Call Log102
- Editing a Contact103
- Deleting a Contact103
Chapter 18: Using the Call Log105
- Missed Calls105
- Missed Group Calls106
- Accessing Your Call Log106
- Making a Call from Your Call Log107
- Viewing Call Details107
- Deleting a Call from Your Call Log108
- Deleting the Whole Call Log109
- Adding a Call Log Call to Your Contacts109
Chapter 19: Voicemail111
- Message Waiting Indication111
- Accessing the Visual Voice Menus112
- Checking Messages Using Visual Voice112
- Leaving a Message113
- Using Voicemail Email114
- Recording Your Mailbox Greeting114
- Record Your Name115
- Changing Your Voicemail Code116
- Switching Voicemail On/Off116
- Transferring a Call to Voicemail117
- Sending an Incoming Call to Your Mailbox117
- Voicemail Short Codes117
Chapter 20: Logging In/Out119
- Logging in120
- Logging in on Another User's Phone120
- Logging in on a "Not Logged In" Phone121
- Logging in on an Unregistered Phone121
- Logging out122
- Changing Your Security PIN122
- Locking Your Phone123
- Unlocking Your Phone123
- Auto Lock124
- Short Codes125
Chapter 21: Groups126
- Group Membership126
- Switching Your Group Membership On/Off (Status Menu)127
- Switching Your Group Membership On/Off (Features Menu)127
- Group Service Status and Fallback128
- Changing a Group's Service Status (Features Menu)129
- Changing a Group's Service Status (Status Menu)130
- Changing a Group's Fallback Destination130
- Short Codes131
Chapter 22: Programmable Feature Buttons132
- Editing Your Programmable Buttons132
- Programmable Button Features133
- Abbreviated Dial Button134
- Absence Text Button134
- Account Code Button134
- Auto Answer Button135
- Call Forward All Button135
- Call Park Button135
- Call Park to Other Button136
- Call Pickup Button136
- Call Pickup any Button136
- Conf Meet Me Button136
- Drop Button136
- Flash Hook Button137
- Group Button137
- Page Button137
- Park and137
- Ringer off Button137
- Self-Administer Button138
- Send All Calls Button138
- Suppress Digits Button138
- Twinning Button138
- User Button139
Chapter 23: Ringer Controls140
- Disabling the Ringer140
- Visual Alerting141
- Coverage Ring141
- Ringer Volume142
- Internal Auto-Answer142
Chapter 24: Display Controls143
- Display Brightness143
- Display Contrast144
- Single/Dual Column Display144
- Last Call Duration Display145
- Call Timer Display145
- Display Language146
- Auto Display Waiting Call147
- Inactivity Timer (Auto-Return)147
- Background Image148
- Backlight Timer148
- Text Size149
Chapter 25: Screen Saver150
- Selecting the Screen Saver150
- Manually Activating the Screen Saver151
- Setting the Screen Saver Timeout151
- Show the Clock on the Screen Saver151
Chapter 26: Volume and Sound153
- Button Clicks153
- Error Tones154
- Ringer Volume154
- Handset Volume154
- Handset Profile155
- Headset Volume155
- Headset Profile156
- Speaker Volume157
- Automatic Gain Control157
- Default Handsfree Audio Path157
Chapter 27: The Status Menu159
- Do Not Disturb159
- Follow Me to160
- Follow Me here160
- Forward on Busy160
- Forward on no Answer161
- Forward Unconditional162
- Forwarded here162
- Group Membership163
- Group Status163
- Switch Mobile Twinning off164
- Parked Calls164
- System Alarms165
Chapter 28: Short Codes166
Chapter 29: System Administration169
- Checking the System Information169
- Checking the Time Server Status170
- Setting the Date170
- Setting the Time171
- Setting the Time Offset172
- Restarting the System173
- Managing the Memory Cards174
- Reporting System Alarms175
Chapter 30: Menus176
- Status Menu176
- Features Menu177
- Main Menu178
- Menu Access Control178
- J139 Restrictions180
Chapter 31: Entering Text Characters181
- Entering Characters for a Directory Search181
- Entering Additional and Accented Characters181
- Entering Characters for Other Functions182