AXIS M7014
System Options
Support
Support Overview
The System Options > Support > Support Overview page provid es information on troubleshooting and contact information,
should you require technical assistance.
See also Troubleshooting, on page 39.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event s ettings, image settings and recent log
items. Many of the c aptio n s are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides info rmation about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Prov ides information abou
t the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server r eport creates a .zip file that contains a complete server report
text file in UTF–8 f ormat. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appea rance. The server repo rt .zip file should
always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging i n forma tion. The report takes several minutes to generate.
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