Axis Q1615-E Mk II User Manual

AXIS Q1615-E Mk II Network Camera
Troubleshooting
Product does not start up
Product does not start up If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.
Video and image problems, general
Image unsatisfactory
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
Stuttering
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video using H.264
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Storage disruption
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
For information on how to set up a storage disruption alarm, see Events on page 47.
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
NONO
NO
TICETICE
TICE
Formatting the card will remove all content, including all recordings, from the SD card.
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Axis Q1615-E Mk II Specifications

General

Brand	Axis
Model	Q1615-E Mk II
Category	Security Camera
Language	English