Name: Axis Q6032-E PTZ
Brand: Axis
Rating: 4 (1 reviews)

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AXIS Q6032-E PTZ Dome Network Camera

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem

should be to check the current ﬁrmware version. The latest version may contain a corr ection that ﬁxes your particular problem. The

current ﬁrmware ve rsion in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product re ceives the late st functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, fo llow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmw are is available free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used f or multiple upgrades. See ww w.ax is .com for more information.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmw are is upgrad ed

(providing the features are available in

the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emer

gency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indicates a failed upgrad e. To recove r the product, follow the steps below. T he serial number is found on the pro duct’s label.

1. In UNIX/Linux, type the following from the command line:

Axis Q6032-E PTZ User Manual

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