Axis PTZ User Manual (English)

Questions and Answers:

L
luis04Aug 12, 2025
Why can't I access my Axis Security Camera Panorama PTZ from a browser?
- O
  ochaneyAug 13, 2025
  If you are unable to access the Axis Panorama PTZ from a browser, it could be due to several reasons. The IP address might already be in use by another device; in this case, disconnect the Axis Panorama PTZ from the network. Another possibility is that the IP address is located on a different subnet. Also, a proxy server may be causing the issue, so try disabling the proxy default in your browser. Finally, there may be other networking problems; try replacing your network cable and test the network interface by connecting a local computer to the unit using a standard Crossover cable.
Z
zcarpenterAug 16, 2025
What does it mean when the Active and Network indicators flash on my Axis Security Camera?
- E
  eevansAug 16, 2025
  If the Active and Network indicators on your Axis Security Camera are flashing every 0.5 seconds, this could be due to hardware failure. It can also be related to firewall protection, so check the Internet firewall with your system administrator. It might also be caused by the default routers required, so check if you need to configure the default router settings.
M
Mary MartinezAug 20, 2025
How to fix noisy images on my Axis Security Camera?
- M
  Michael WattsAug 20, 2025
  If the images from your Axis Security Camera are noisy, it may be because you are using the camera in a very low light environment. To solve this problem, you need more light.
B
barry30Aug 25, 2025
What to do if my Axis Security Camera has bad focus?
- S
  Samantha StevensAug 25, 2025
  Bad focus on your Axis Security Camera can be caused by the focus not being correctly adjusted. Adjust the White Balance setting and then try resetting the camera focus again using the Focus Assistant.
J
Jennifer SaundersAug 27, 2025
Why does my Axis Security Camera Panorama application show 'No image available'?
- A
  Amber RodriguezAug 27, 2025
  If the Panorama application displays an incomplete image and the text "No image available," the second camera has not been correctly configured. Configure the second camera using the Administration tools.
S
Shannon MckinneyAug 31, 2025
Why are there white lines across the image on my Axis Security Camera?
- P
  Peter BaileySep 1, 2025
  If a series of broad vertical white lines appears across the image of your Axis Security Camera, the CCD sensor becomes overloaded when the light is too bright. Reposition your Axis Security Camera in a more shaded location immediately.
J
James BowmanSep 4, 2025
Why are the panorama images not joined correctly on my Axis Security Camera?
- A
  Alexander WilliamsSep 4, 2025
  If the two images in the Panorama application of your Axis Security Camera are not joined satisfactorily, it is likely due to incorrect mounting on the bracket. Check that both cameras are securely fastened on the bracket.
I
ihoffmanSep 8, 2025
Why is the Power indicator not lit on my Axis Security Camera?
- J
  James ThorntonSep 8, 2025
  If the Power indicator on your Axis Security Camera is not constantly lit, it may be due to a faulty power supply. Verify that you are using an AXIS PS-D power supply.

Axis PTZ Specifications

General

Image sensor	1/2.8" CMOS
Lens	Motorized zoom lens
Pan Range	360° continuous
Video Compression	H.264, MJPEG, H.265
Frame Rate	Up to 60 fps at full resolution
Audio	Two-way audio (built-in mic and speaker, or external)
Network	Ethernet (PoE)
Protocols	ONVIF, RTSP, HTTP, HTTPS, FTP
Security	HTTPS, IP filtering, password protection, 802.1X
Operating Conditions	-40°C to 50°C (-40°F to 122°F)
Power	PoE (IEEE 802.3af/at)
Storage	MicroSD card slot, NAS, cloud storage
Weather Resistance	IP66 or IP67 rated
Compatibility	ONVIF Profile S/G/T compliant
Warranty	3 to 5 years (varies by model and region)

Summary

Document Information and Safety

Safety Notices and Hazard Warnings

Explains hazard symbols (Caution, Important) for user and product safety.

EMC Compliance Standards

Details electromagnetic compatibility requirements as per EN55022 and EN55024.

Technical Support and Contact Info

Provides information on how to obtain technical assistance and contact support.

AXIS Panorama PTZ Product Overview

Camera Kit Description and Capabilities

Introduces the network camera kit, its components, and core functionalities.

Typical Application Scenarios

Lists common uses such as intruder detection, process control, and visual security.

Key Features and User Benefits

Wide-Angle View, Pan, Tilt, Zoom Control

Highlights the extensive 140-degree lateral view and intuitive PTZ controls.

Continuous Recording and Image Output

Explains the continuous recording capability and standard JPEG image format.

Simple Installation and Administration

Details the ease of setup, browser-based management, and plug-and-picture functionality.

Advanced Features and Technology Stack

Image Compression, Low Light, and Security

Discusses ARTPEC chip compression, performance in low lux, and multi-user password security.

Linux OS and Axis Chipset Architecture

Covers the Linux operating system and the ETRAX/ARTPEC-1 processor details.

Physical Camera Description

Front Panel Components and Status Indicators

Details the Status Indicator, Control Button, and Lens Assembly on the front.

Environmental Protection Advice

Important warning regarding potential CCD damage from direct sunlight exposure.

Rear Panel Ports and Indicators

Network, Power Supply, and Indicators

Explains the RJ45 network connector, power input, and status indicators.

I/O and RS-232 Serial Connectors

Describes the digital input/output and RS-232 serial port functions.

Assembling the AXIS Panorama PTZ

Package Contents and Hardware Inventory

Lists all items provided with the camera kit for assembly.

Camera Mounting and Stand Assembly

Instructions for physically mounting the cameras and stand.

Network Installation and IP Setup

Assigning Unique IP Addresses

Step-by-step guide for setting up IP addresses using ARP and Ping.

Physical Network and Power Connections

Instructions for connecting the Ethernet cable and power adapter.

Accessing and Verifying Camera Setup

Opening the Live View Web Page

Guide to accessing the camera's live feed via a web browser.

Panorama Application ActiveX Requirement

Notes the essential need for ActiveX controls for the Panorama application.

Initial Login and Default Password Security

Explains default login credentials and the importance of changing the root password.

Core Configuration Settings

Minimum Required Configuration Steps

Essential network settings, user management, and security configuration.

Optional System and Image Configuration

Details optional settings for system date/time and image parameters.

Configuring the Panorama Application

Setting Panorama App IP and Orientation

Configuring IP addresses, camera orientation, frame rate, and image size.

Utilizing Panorama PTZ Control Interface

How to use the on-screen Pan, Tilt, and Zoom controls effectively.

Advanced Panorama Controls and Presets

Mouse Navigation and Zoom Operations

Describes using mouse clicks and wheel for interactive view adjustments.

Defining and Saving Preset Views

Instructions for setting and saving specific camera positions as presets.

Administration Tools Interface

Accessing and Navigating Admin Tools

Guide to accessing and navigating the web-based administration tools.

Security: Administrator Password Change

Emphasizes the critical step of changing the default administrator password.

Administration Tools Feature Summary

Image, Network, and System Management Tools

Overview of tools for image settings, network configuration, and system parameters.

Panorama, Applications, and Layout Configuration

Details tools for Panorama setup, operation modes, and web page customization.

Support, Help, and Device Reset Tools

Explains access to help resources, device restart, and reset functions.

System Security and User Access Rights

Managing User Permissions and Access Levels

Details how to define user roles like Admin, Dial-in, and View.

Anonymous Access and User Restriction

Explains default anonymous access and how to restrict it by adding authorized users.

Restoring Factory Default Settings

Hardware Reset Procedure via Control Button

Step-by-step instructions for performing a factory reset using the physical control button.

Consequences of Factory Reset

Notes that a reset restores all parameters, including the IP address.

Appendix A: Lens and Focus Adjustment

Manual Focusing and Iris Ring Settings

Guides on manual focus, iris adjustment for light, and focus ring use.

Optimizing Focus with the Focus Ring

Instructions on using the focus ring to achieve optimal image clarity.

Utilizing the Focus Assistant Feature

Interpreting Focus Quality Status Indicators

Explains the color-coded status indicator for assessing focus quality.

Best Practices for Stable Condition Focusing

Advice for obtaining accurate focus under stable environmental conditions.

Detailed Focus Assistant Operation Guide

Step-by-Step Focus Assistant Instructions

Comprehensive procedure for using the automated focus assistant.

Lens Replacement and Compatibility Notes

Information regarding lens compatibility and the process of replacing lenses.

Appendix B: Troubleshooting Common Issues

Diagnosing Connectivity with Ping Utility

How to use the Ping command to test network accessibility and IP address function.

Understanding Ping Command Responses

Interpretation of common Ping replies like "Request timed out" and "Destination host unreachable".

Troubleshooting: Browser and Network Problems

Resolving Browser Access and IP Conflicts

Solutions for issues like IP address conflicts, subnet problems, and ARP table errors.

Addressing Indicator Status and External Access

Troubleshooting power indicators, network lights, and firewall configurations.

Further Troubleshooting: Image and Focus Issues

Fixing Incomplete Images and Poor Joining

Solutions for image display problems, including satisfactory joining and update issues.

Resolving Focus, Noise, and Display Errors

Addresses issues like bad focus, noisy images, and browser display problems due to ActiveX.

Appendix C: Alternative IP Address Setup

Using the AXIS IP Installer Application

Guide to using the specialized installer software for IP configuration.

Configuring IP via DHCP Server

Instructions for using DHCP for IP assignment and ensuring static configuration.

AXIS IP Installer Detailed Usage

Installing the AXIS IP Installer Software

Steps to download, install, and run the AXIS IP Installer program.

Setting Camera IP Address with Installer

Practical guide on using the installer to set the camera's IP address.

Appendix D: Camera Firmware Upgrade

Obtaining Latest Firmware Updates

Information on where to find and download the most recent firmware.

Firmware Upgrade Procedure and Warnings

Details the FTP upgrade process and critical precautions to follow.

Appendix E: Technical Specifications

System Requirements and Network Connectivity

Lists operating system, browser compatibility, network protocols, and connectors.

Hardware, Power, and Environmental Details

Covers processor, memory, power supply, operating temperature, and safety approvals.

Glossary of Technical Terms

Network, Protocol, and Internet Definitions

Defines key networking terms like LAN, TCP/IP, HTTP, FTP, IP address.

Camera, Software, and Hardware Terminology

Defines terms related to the camera, software features, and hardware components.

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