Troubleshooting AXIS Panorama PTZ User’s Manual
24
Notes: •If using a DHCP server to set the IP addresses for the two cameras, please ensure that these
addresses are configured as static and not dynamic, otherwise the Panorama application will
need to be reconfigured each time the IP address changes.
•If you still have a problem after reading this information, please contact your reseller, or visit
the Axis Support Web at www.axis.com/techsup/
The Panorama application
displays an incomplete image
and the text "No image
available."
The second camera has not
been correctly configured.
Configure the second camera, using the Administration tools.
The two images in the
Panorama application are
not joined satisfactorily.
Incorrect mounting on
bracket.
Check that both cameras are securely fastened on the bracket.
No image using Refresh
and/or slow updating of
images.
Requests for images of
varying size and resolution
place a greater demand on
the available file space
within the AXIS Panorama
PTZ.
Ensure that all the clients accessing the images are using the same
image resolution and compression.
A series of broad vertical
white lines appears across
the image.
The CCD sensor becomes
overloaded when the light is
too bright. This can happen
e.g. with sunlight reflexes.
Although the AXIS Panorama PTZ can be used outdoors, exposure
to extreme sunlight or halogen light may still cause serious damage
to the CCD sensor. Reposition your AXIS Panorama PTZ in a more
shaded location immediately.
Note: damage caused to the AXIS Panorama PTZ through
overexposure to direct sunlight or halogen light is not covered
under the product warranty.
Bad focus. Focus has not been correctly
adjusted.
Referring to the on-line help, adjust the White Balance setting and
then try resetting the camera focus again using the Focus
Assistant, as described in Lenses and Focusing, on page 19.
No adaptor fitted with your
C-type lens.
If you have previously replaced the supplied CS-type lens, you may
have inadvertently installed a C-type lens without first fitting the
required adaptor. See also page 21.
Noisy images. Images may be noisy if you
are using the AXIS Panorama
PTZ in a very low light
environment.
To solve this problem, you need more light. The performance of the
camera is best in the range 100 - 3.000 lux.
Poor quality images. The display properties are
incorrectly configured for
your desktop.
Open the Display Properties in your desktop and configure your
display to show at least 65 000 colors, i.e. at least 16-bit.
Note: Using only 16 or 256 colors on your computer will produce
dithering artifacts in the image.
No images available in your
browser application.
ActiveX disabled. In Microsoft Internet Explorer, ensure that ActiveX has not been
disabled in the Internet Options menu.
Symptoms Possible causes Remedial actions
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