AXIS Panorama PTZ User’s Manual Troubleshooting
23
Problems, Possible Causes and Remedial Actions
Symptoms Possible causes Remedial actions
The AXIS Panorama PTZ
cannot be accessed from a
browser.
The IP address is already in
use by another device.
Disconnect your AXIS Panorama PTZ from the network.
Run the Ping utility (as described in Pinging Your IP Address, on
page 22) and follow the appropriate recommendations.
Note: The assigned IP number can be assumed valid if Ping returns
“request timed out” - in which case you should set the IP address
again, power on the AXIS Panorama PTZ and then try accessing it
again.
The IP address is located on a
different subnet.
Run the Ping utility (as described inPinging Your IP Address, on page
22). If Ping returns “Destination host unreachable” or similar, the
diagnosis is probably correct.
In Windows, check that the IP address for your AXIS Panorama PTZ
is on the same subnet as your workstation. Exactly how this is done
varies from one version of Windows to another. See Windows’ help
for more information.
If your AXIS Panorama PTZ and your workstation are on different
subnets, you will not be able to set the IP address. Contact your
network administrator.
In Windows 95, the ARP
table was empty when you
tried to set the IP address.
If the table is empty, re-install the product ensuring that the IP
address for your own PC is also used. Type
arp -a to view the
ARP table.
Note: The AXIS IP Installer provides a good alternative to ARP.
Possible problem with your
proxy server.
Try disabling the proxy default in your browser.
Other networking problems. Try replacing your network cable.
Test the network interface of the product by connecting a local
computer to the unit, using a standard Crossover (hub-to-hub)
Cable.
If the above actions don’t solve the problem, the AXIS Panorama
PTZ may be faulty. In this case, try to localize the problem by
connecting the AXIS Panorama PTZ to the serial port of a local
computer, using a Null Modem Cable; and report your findings to
your local reseller.
The Power indicator is not
constantly lit.
Faulty power supply. Verify that you are using an AXIS PS-D power supply.
The Network indicator
displays red.
Faulty cabling. To verify that the cables are functional, Ping the address of a
known unit on your network.
If the cabling is OK and your network is reachable, you should
receive a reply similar to this:
Reply from x.x.x.x: bytes = 32 time = 2 ms,
The Active and Network
indicators flash every 0.5
seconds.
Hardware failure. Contact your Axis reseller.
The AXIS Panorama PTZ
works locally, but not
externally.
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
The Internet site is too
heavily loaded.
Configure the AXIS Panorama PTZ to upload your video images to
an FTP server or an ISP.
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