Troubleshooting AXIS Panorama PTZ User’s Manual
22
Appendix B - Troubleshooting
This appendix provides useful information on solving problems you might have with your
AXIS Panorama PTZ.
Pinging Your IP Address
By sending a packet to the specified address and waiting for a reply, the Ping utility can
determine whether a specific IP-address is accessible. It also provides a useful method for
confirming addressing conflicts on the network.
Follow the instructions below in association with Problems, Possible Causes and Remedial
Actions, on page 23, and run the Ping utility to troubleshoot TCP/IP problems on your
network:
1. Start a Command window and type
ping x.x.x.x, where x.x.x.x is the IP address of
the AXIS Panorama PTZ.
2. If you receive the reply
destination host unreachable, then the AXIS Panorama
PTZ is not accessible on your subnet. You must obtain a new IP address and reinstall
the unit.
If this does not solve the problem, disconnect
the AXIS Panorama PTZ from the network
and run Ping again. See the table below for an interpretation of the results.
Ping Reply Interpretation and recommendation
Reply from <IP address>: bytes = 32; time = 10
ms.....
The IP address is already in use and cannot be used again. You must obtain
a new IP address.
Request timed out This IP address is not used and is available for use with your AXIS
Panorama PTZ. If you already installed the unit using this IP address, the
installation may have failed. Reinstall the unit. Also check all cabling.
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