Meters does not work
Game meter will click at the end of
the game.
Ticket meter will click as tickets
come out of game and notch is
“seen” by dispenser.
Ensure correct number of
tickets are being dispensed
Disconnected, loose or
broken wires.
Faulty counter.
Check ticket values in menu. Refer to Tickets
not dispensing troubleshooting section.
Refer to wiring diagram. Check connections and
reseat cables from meters to I/O Newgen Board
Cables # CE5820 and AACO3320
Replace counter. AACO3320
Game not coining up
Enter Diagnostic Mode (Turn
diagnostics on, then exit
menu) to see if Credits
Increment when coin is
inserted.
Look for communication error
Ensure game makes sound
when coin switch is triggered.
Game set to large amount of
credits per game.
Faulty I/O Newgen Board.
Refer to Communication Error Troubleshooting
section.
Check coin switches—both should be wired
normally open. If one switch is “closed” the other
will not work either. Check wiring to I/O Newgen
Board.
(AACBL4A-DOORA, AACE5815)
Check Game Setup Menu. Ensure Credits is set
to proper value.
Ensure 3.3 volts on coin switch green and black
wires. Replace I/O Newgen Board if needed.
Part # AANEWGEN1-PJ/RBN
Low Tickets
message on
monitor
Tickets are empty in ticket tray
Faulty cable. Disconnected,
loose or broken wires.
Faulty low ticket switch.
Faulty I/O Newgen Board.
Load tickets into tray. Ensure tickets hold down micro
switch wire.
Check connectors from low ticket switches to Newgen
board. Check for continuity. Cables # CE5818 or CE5822
Inspect switch and replace if needed. (AASW200)
Replace I/O Newgen Board.
Part # AANEWGEN1-PJ/RBN
Problem
Probable Cause Remedy
Menu Buttons do
not work.
Swap connectors at the 2
buttons.
Pinched, broken, or
disconnected wiring
Faulty communication
between motherboard and
I/O Newgen Board.
Faulty I/O Newgen board.
Replace button if problem stays with button. AAPB2700
Inspect crimp to ensure good connection.
Check connections from menu buttons to I/O Newgen
Board. Check cables # AAPB2700, CE5820
Refer to Communication Error Troubleshooting section
Replace I/O Newgen Board.
Part # AANEWGEN1-PJ/RBN
TROUBLESHOOTING GUIDE
Light inside drop
button not
working
Light should be solid
on during attract, and
flashing when game
is playing
Light receive signals from
I/O Newgen Board
Faulty light bulb
Check for proper connection and reseat cables from
I/O Newgen Board to lights. Refer to wiring diagram
Cables # CE5815
Replace light bulb. Part # AALA1003
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