Problem
Probable Cause Remedy
TROUBLESHOOTING GUIDE
Carousel Motor
not turning
Motor should turn all
the time
Check for DC voltage to the
motor. It should be 8-12 VDC
Pinched, broken, or
disconnected wiring
Faulty I/O Newgen Board.
The voltage sent to motor will vary to keep the motor
at 6RPMs. If voltage is present and the motor does not
turn, replace motor. A5MO5800.
Refer to wiring diagram. Check from Newgen board to
motor. Cables AACE5823 & AACE5855.
Check 3.5 amp fuse inside the CE5855 cable.
If still no voltage to the motor, Replace I/O Newgen
Board.
Part # AANEWGEN1-PJ/RBN
Balls are
bouncing out of
the buckets too
much.
Some of the fun involved in timing the balls to land in the buckets is the possibility of the
balls bouncing out as in is being played.
However, some customers may prefer a damping foam kit that can be installed in the
bottom of each bucket. Please call Parts & Service and purchase 5 of part # A5PA5800
Balls
Not
Dropping
Verify
“Drop Button”
works
Enter Diagnostic Menu and
press button as “Button
Input” changes.
If no change:
Inspect/clean or replace button. A5PB4600
Check wires from button to Newgen
Board Check for continuity on cable
AACE5815
Replace Newgen Board.
AANEWGEN1-PJ/RBN
If input changes, Verify balls are in the tube.
Solenoid is not working correctly.
Refer to “How to Replace Ball Drop Solenoid”
for instructions on how to access solenoid.
Check wires from ball drop solenoid to
Newgen Board. AACE5823
Inspect/clean or replace solenoid. AASO5800
Replace Newgen Board.
AANEWGEN1-PJ/RBN
Verify balls
are in the
tube
Balls are in the tube.
Drop button or solenoid is faulty.
Refer to “Verify Drop Button works” above.
No balls in the tube.
Blower is not operating correctly. Most of the
balls should be in the hopper in the top of the
game. Refer to “Blower not working”
Ball Dispense Motor not operating correctly.
This motor fills the tube until the sensor tells it to
stop. Refer to “Ball Dispense Motor not working”
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