User’s Guide110
Electronics troubleshooting
Introduction This topic describes possible problems and recommended solutions
for electronics issues.
“Cytometer
Disconnected” in
cytometer window
Possible causes Recommended solutions
Cytometer power is off Turn on the cytometer main power.
Communication failure
between workstation and
cytometer
1. In BD FACSDiva software, select
Cytometer > Connect.
2. If connecting does not work,
restart the cytometer. Turn the
cytometer off, wait 1 minute, and
turn on the cytometer main power.
3. If connecting still does not work,
contact BD Biosciences.
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