52 Frequently Asked Questions
Why can I not send or receive email messages?
Verify that your BlackBerry device is connected to the Nationwide Sprint Network and that
you are in a wireless coverage area. See “ Connect to the Nationwide Sprint Network” on
page 10 for more information.
Verify that you have set up a supported email account for use with your BlackBerry device.
See “Choosing Your Email Setup Option” on page 13 for more information.
If you are using a personal email account, see the Email Settings Online Help for more
information about email message troubleshooting.
If you continue to be unable to send and receive messages, reset your BlackBerry device by
removing and reinserting the battery.
Can I integrate my BlackBerry device with a corporate email account if I do not have access to a
BlackBerry Enterprise Server?
If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft
Exchange Server version 5.5 or later and your BlackBerry device does not have access to a
BlackBerry
®
Enterprise Server, your system administrator might permit you to install the
BlackBerry
®
Desktop Redirector on your computer to integrate your BlackBerry device with
your supported email account.
To integrate your BlackBerry device with a supported email account using the BlackBerry
Desktop Redirector, when you install the BlackBerry Desktop Software, select
BlackBerry
Desktop Redirector as your message redirection option. See “The BlackBerry Desktop
Software” on page 33 for more information about installing the BlackBerry Desktop Software.
Your computer must be on and the BlackBerry Desktop Redirector must be running to send
and receive messages on your BlackBerry device.
Note: To find more help with sending and receiving email messages, in the messages list, click the
trackpad. Click
Help > Email Messages.
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