66 Service Agreement: General Terms and Conditions of Service
Surcharges
You agree to pay all surcharges (“Surcharges”), which may include, but are not limited to: Federal Universal
Service, various regulatory charges, Sprint administrative charges, gross receipts charges, and charges for
the costs we incur in complying with governmental programs.
Surcharges are not taxes and are not
required by law. They are rates we choose to collect from you and are kept by us in whole or in part. The
number and type of Surcharges may vary depending upon the location of the billing address of the
Device and can change over time. We determine the rate for these charges and these amounts are
subject to change as are the components used to calculate these amounts.
We will provide you notice of
any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice To Each
Other Under The Agreement” section). However, since some Surcharges are based on amounts set by the
government or based on government formulas, it will not always be possible to provide advance notice of
new Surcharges or changes in the amount of existing Surcharges. Information on Surcharges is provided
during the sales transaction and is available on our website.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially contained the
charge. Disputes can only be made by calling or writing us as directed on your invoice or elsewhere. You accept
all charges not properly disputed within the above time period – undisputed charges must still be paid as stated
on your bill.
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the rights of others; or (2)
optimize or improve the overall use of our network and Services. Some of these actions may interrupt or
prevent legitimate communications and usage – for example, message filtering/blocking software to
prevent SPAM or viruses, limiting throughput, limiting access to certain websites, applications or other Data
Content, prohibitions on unintended uses (for example, use as a dedicated line, or use as a monitoring
service), etc. For additional information on what we do to protect our customers, network, Services and
equipment, see our Acceptable Use Policy and Visitor Agreement at our website.
Your Privacy
Our Privacy Policy is available on our website. To review the policy, visit www.sprint.com/legal/privacy.html.
This policy may change from time to time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services and for other lawful purposes, we may monitor or
record calls between us (for example, your conversations with our customer service or sales departments).
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